UK - Diageo plc and Norwegian printed electronics and smart systems company Thin Film Electronics ASA are looking to completely change the role of a bottle in the consumer experience, with a prototype Johnnie Walker Blue Label "smart bottle".
The connected "smart bottle" aims to enhance the consumer experience by using printed sensor tags featuring Thinfilm's OpenSense technology, which can detect both the sealed and opened state of each bottle. The tags and the sensor information they contain will allow Diageo to send personalized communications to consumers who read the tags with their smartphones.
The innovation, created by Thinfilm in collaboration with Diageo Technology Ventures, will make it possible to send consumers targeted and timely marketing messages, whether at retail or after purchase, such as promotional offers, cocktail recipes and exclusive content.
Diageo Technology Ventures was established in September 2014, is a program specifically designed to solve some of the company's existing business challenges and unlock new opportunities for future growth by working with emerging technology companies.
As the first initiative to be rolled out as part of this program, the working prototype bottle illustrates the new possibilities Diageo's packaging enables for customers and retailers including advancements in sensors, electronic printing, material sciences and mobile technologies.
Thinfilm's proprietary and patent-pending OpenSense technology makes use of smartphones' Near Field Communication (NFC) capabilities. The technology allows Diageo to track bottle movements across the supply chain, in-store and to the point of consumption, with the sensor tags remaining readable even when the factory seal has been broken, providing an additional layer of security in protecting the authenticity of the product.
Unlike conventional static QR codes that are often difficult to read, easy to copy, and do not support sensor integration, OpenSense tags can dynamically detect if a bottle is sealed or open with the simple tap of an NFC smartphone. To ensure authenticity, the tags are also completely and permanently encoded at the point of manufacture and cannot be copied or electrically modified.
"Mobile technology is changing the way we live, and as a consumer brands company we want to embrace its power to deliver amazing new consumer experiences in the future,” said Helen Michels, Global Innovation Director, Futures Team at Diageo.
"We constantly experiment with the latest cutting edge technologies to enrich and enhance the experiences delivered by our iconic brands. Our collaboration with Thinfilm allows us to explore all the amazing new possibilities enabled by smart-bottles for consumers, retailers and our own business, and it sets the bar for technology innovation in the drinks industry."
Davor Sutija, Thinfilm CEO, added, "As mobility becomes ubiquitous, consumers want and expect brands to follow suit and deliver custom mobile experiences. But today's conventional NFC mobile marketing solutions are not technologically advanced enough to create immersive or customizable consumer experiences.
“By leveraging OpenSense, Thinfilm is enabling the 'smart bottles' to carry digital information that can be accessed via NFC smartphones. Diageo can reap the benefits of the intelligence gleaned from our smart sensors and create engaging experiences for its customers. This is how we will begin to build the real Internet of Everything."